How WITNIQ works

Five steps from your brief to a validated, published CX report. Every engagement is personally reviewed before delivery.

STEP 01

Client briefs

Describe standards and locations. We build the criteria.

15 min

SHOPPER ASSIGNED

"Visit the Parramatta cafe on a Saturday between 10am-12pm. Order a flat white and a pastry. Note greeting time, staff friendliness, cleanliness, and whether an upsell is attempted."

EVALUATION QUESTIONS

•Were you greeted within 30 seconds of entering?
•Did staff make eye contact and smile?
•Was the counter and seating area visibly clean?
•Was a food or drink upsell attempted?

+ 8 more criteria

STEP 04

Report delivered

Photo evidence, scoring, and prioritised action items.

60 hrs

STEP 05

Live EchoScore

Findings validated against public reviews in your dashboard.

Live