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SM
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Trusted by 15+ businesses across Sydney

Your customers are telling
you something.
Are you listening?

WITNIQ sends trained evaluators into your business as real customers. What they find — scored, photographed, and delivered within 60 hours — is the truth your team cannot tell you.

60 hrs
Report turnaround
$0
Setup fee
15+
Companies served
94%
Shopper reliability avg
LIVE EVALUATION REPORT
McDonald's Australia — Parramatta
WIQ-2025-047
Delivered 58hrs ✓
71/100
Overall CX Score
45% Greeting88% Knowledge92% Cleanliness60% Upsell
Staff greeting
45%
Product knowledge
88%
Cleanliness
92%
Upsell attempt
60%
Staff farewell
72%
ECHOSCORE™ VALIDATIONALERT
★★★
Waited ages before anyone acknowledged us.
Google · 12 days ago
★★
Staff were on their phones when we walked in.
Google · 3 weeks ago
CONFIRMED
Greeting issue validated by 3 public reviews
TOP ACTION ITEMS
HIGHImplement mandatory 30-second greeting protocol
MEDAdd upsell training to next team meeting
LOWReview farewell script with floor staff
60 hrs
Report turnaround — guaranteed
$0
Setup fee on every plan
EchoScore™
Validates every finding publicly
1 location
Minimum — no lock-in contract
WHAT WE DELIVER

Three services. One standard.

Individually matched shoppersEvidence-backed reportsFrom 1 location · no minimum
Mystery shopping

A vetted shopper visits your location as a genuine customer. Every interaction scored against your exact brand standards with photo evidence.

From $140 per shop · No setup fee
EchoScore™ dashboard

Shop scores matched in real time to your Google reviews. Live dashboard shows patterns as they emerge — before customers complain publicly.

Included on Growth and Franchise plans
Competitor benchmarking

We mystery shop your three closest competitors side by side with your own location. See exactly where you lead and where you are losing customers.

Available as add-on to any plan
THE WITNIQ™ STANDARD
247
Evaluations conducted
18
Businesses certified
4
Australian cities
+14pts
Avg score improvement
Numbers updated after every completed evaluation · Last updated July 2025
ECHOSCORE™

Your mystery shop score. Confirmed by real customers.

We cross-reference every finding against public Google reviews. Your results arrive pre-validated.

No other Australian mystery shopping company does this.
EchoScore™ Dashboard
● LIVE
Greeting45%4 reviewsALERT
Knowledge88%2 reviewsCONFIRMED
Cleanliness92%1 reviewCONFIRMED
Upsell60%3 reviewsALERT
Last synced 2 hours ago
★★★★★
We had no idea our greeting score was at 45% until WITNIQ showed us. Within one month of fixing it our Google rating went from 3.8 to 4.4.
MR
James R.
Operations Manager — McDonald's Australia

Our guarantee.

60-hour guarantee
Report delivered within 60 hours of completed shop. If we miss it — your next shop is free. No conditions, no questions.
Quality guarantee
If any report is inaccurate or incomplete after review we reshop the location within 7 days at zero cost to you.
PRICING

Transparent pricing. No surprises.

Pricing coming soon
In the meantime — your first shop is free.
Book free trial

Have questions?

Find answers specific to your role — or email hello@witniq.au

General FAQ

How WITNIQ works, what EchoScore is, and how we differ.

View general FAQ →
For clients

Reports, EchoScore, guarantees, and billing questions.

View client FAQ →
For shoppers

Applying, assignments, pay rates, briefings, and payments.

View shopper FAQ →
A SREEN GROUP COMPANY

See your business through your customers' eyes.

Start with one free shop. No contract, no payment, no obligation. Every trial is personally reviewed and delivered within 60 hours.

hello@witniq.au
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